HMRC self-assessment tax helpline closes over the summer

3 years, 1 month ago by Oliver Atkinson

In a surprising move that has left many concerned, HM Revenue and Customs has announced the closure of its Self-Assessment helpline for 3 months up to the 4th of September. This helpline has been a valuable resource for seeking assistance with their tax queries.

The closure of the HMRC Self-Assessment helpline comes as part of a broader strategy to streamline operations and shift towards a more digitally focused service. HMRC advise that the move is to test a new ‘seasonal mode’, as fewer individuals use the service in the summer. Overall, this will help to free up 350 agents to take urgent calls on other lines.

The government has advised that the self-assessment helpline receives far fewer calls during the summer, with calls roughly 50% higher during January to April. Instead HMRC are advising individuals to use their chatbot and online guidance which they claim can solve two-thirds of all self-assessment calls.

During the 3 months taxpayers can find support through alternative channels, such as:

Digital Tax Accounts: HMRC encourages individuals to create and manage their digital tax accounts, which provide a comprehensive overview of their tax affairs.

Online Resources: HMRC's website offers a wide range of resources to help taxpayers understand their tax obligations.

Webchat and Virtual Assistant: HMRC has introduced webchat services and virtual assistants that can provide real-time assistance and answers to common queries.

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